Story Tails Dog Mattress

We offer fast and reliable shipping for all our clothing items. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-5 business days.

Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. Enjoy free shipping on orders over Rs. 750. For any questions regarding your order, please contact our customer service team for assistance.

Return & Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may return eligible items under the following conditions:

Returns

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  Items must be returned within 10 days of purchase.
  
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  A valid original receipt must be provided.
  
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  Products must be in their original condition, with all labels and tickets attached.
  
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  Items purchased online can be returned by posting them back to us. Please contact Customer Service to obtain the return address before sending your parcel.
  

Refunds

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  Refunds will be processed using the original form of payment, once the returned items have been inspected and meet the above conditions.
  
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  Delivery costs are non-refundable, unless the goods are returned in accordance with your statutory rights (e.g., if they are faulty, damaged, or not as ordered).
  

Important Notes

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  Please ensure items are securely packaged when returning.
  
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  We recommend using a tracked service for posted returns, as we cannot be held responsible for items lost in transit.
  
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  For further information, please check the description provided with your purchase.
  

If you have any questions about returns, please reach out to our Customer Service team.