Frequently Asked Questions

Simply browse through our products, add the items you love to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email or SMS with all the details.

No, you can checkout as a guest. However, creating an account helps you track orders easily and get access to exclusive offers.

Orders can be modified or canceled within 1 hour of placing them. Please contact our support team as soon as possible.

We accept all major credit/debit cards, UPI, net banking, and wallet payments.

Yes! Our website uses secure payment gateways and encryption to ensure your transactions are completely safe.

Yes, we frequently run seasonal and festive offers. Stay tuned to our homepage or subscribe to our newsletter for updates.

Currently, we don’t accept backorders. However, you can click the “Notify Me” option to get an alert when the item is restocked.

We currently deliver across India. Some items may have delivery restrictions based on weight or location.

Standard delivery usually takes 2–7 working days depending on your location. Same-day or next-day delivery is available in select cities.

We offer free shipping on orders above ₹750. For smaller orders, a minimal delivery charge of ₹50 applies.

Yes, once your order is dispatched, you’ll receive a tracking link via email or in our website

Please reach out to our support team with your order number. We’ll investigate and update you immediately.

Products can be returned within 2-3 days of delivery if they are unused and in their original packaging. Food, treats, and perishable items are non-returnable.

You can submit a return request through your order page or by contacting our customer care team.

Once your return is approved and the product is received, refunds are processed within 5–7 business days.

We’re sorry! Please share an image of the item with our support team within 24 hours, and we’ll arrange a quick replacement.

Absolutely. ROMSNRAKS sources only authentic and trusted brands directly from verified suppliers.

Yes, we do offer vet-recommended diets. However, prescription medicines may require a valid vet’s note for purchase.

Our product pages include detailed size charts and descriptions. You can also contact our team for personalized advice.

Yes, we stock a range of organic, sustainable, and cruelty-free pet products for eco-conscious pet parents.

Yes! Our Grooming Studio offers professional grooming for dogs and cats using safe, pet-friendly products.

Yes, pickup and drop services are available in select areas. Contact your local branch for details.

All our groomers are trained, certified, and experienced in handling pets with care and comfort.

We specialize in dogs and cats but also offer products for birds, fish, and small animals.

Of course! Share your pet’s details with us, and our experts will suggest the best products and diets.

You can reach us via email, WhatsApp, or call. Visit our Contact Us page for all details.

Our team is available Monday to Saturday, from 10 AM to 7 PM.

Definitely — our nutrition experts can recommend diets based on your pet’s age, breed, and health condition.

Yes, we organize exciting events like Paw Summit, Pawsome Party and grooming workshops for pet parents and students.