Shipping policy

At Roms N Raks, we strive to ensure fast, safe, and reliable delivery of all pet essentials across India. This shipping policy is designed to provide clarity and convenience to our customers.

Shipping Coverage

Roms N Raks delivers across India to all cities and towns serviceable by major courier partners. Delivery availability depends on courier serviceability in your area. In certain remote or non-serviceable locations, door delivery may not be possible and customers may be required to collect the shipment from the nearest courier office as informed by the courier partner.

Order Processing

  • Orders are processed within 24 hours of confirmation (excluding Sundays and public holidays).

  • Orders are dispatched only after successful payment confirmation.

  • The entire order will be shipped once all products are available in stock.

  • In certain cases, partial shipment may be done based on product availability.

Delivery Time

  • Delivery usually takes 3–7 working days post dispatch depending on location and courier partner.

Delivery timelines are indicative and may vary due to courier operations, weather conditions, public holidays, strikes, or unforeseen logistical delays.

Shipping Charges

  • Free shipping on orders above ₹999 anywhere in India.

  • A standard shipping charge of ₹75 applies to orders below ₹999.

Shipping charges, if any, will be displayed at checkout before payment confirmation.

Payment Policy

Currently, we accept prepaid orders only.
Cash on Delivery (COD) is not available.

Orders will be processed and dispatched only after successful payment confirmation.

Courier & Logistics Partners

We ship through trusted logistics providers including DTDC, Delhivery, DHL, Shiprocket, Blue Dart, and Amazon Shipping to ensure safe and reliable delivery across India.

Tracking & Shipment Updates

  • Customers will receive a tracking number via SMS/email once the order is dispatched.

  • Shipment status can be tracked using the link provided in the dispatch notification.

Cancellations

  • Orders can be cancelled only before dispatch.

  • Once the order is shipped, cancellation is not possible.

Returns & Delivery Issues

  • Return requests must be initiated within 5 days of delivery.

  • Products must be unused, unopened, and in original sealed packaging.

  • If the product received is damaged, defective, or incorrect, it must be reported within 24 hours of delivery with supporting photos.

  • Return approval is subject to inspection and verification.

Delays & Liability

While we aim for timely delivery, Roms N Raks is not responsible for delays caused by courier partners, weather conditions, natural calamities, public holidays, strikes, or other unforeseen logistical issues beyond our control.

Customer Responsibility

Customers are requested to provide accurate shipping details, including complete address, contact number, and recipient name. Roms N Raks will not be responsible for delivery failures due to incorrect or incomplete information provided by the customer.

Policy Updates

Roms N Raks reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be reflected on this page.