COAT MAINTENANCE: Our premium Hydra Luxury Care formulas are designed to be used to maintain your pet’s coat in between grooming appointments. The salon-grade formula is both easy to rinse and quick to dry, making bath time pleasant and stress-free.
OATMEAL BATH: Our moisturizing cat and dog wash will revitalize your pets coat, leaving it hydrated and with a natural shine. It is filled with antioxidants to soothe itchy skin by increasing hydration and a natural production of collagen and elastin.
STRESS-FREE: Having a positive bathing routine in between visits to the groomer can help promote healthy skin, a tangle-free coat, and reduced stress for your pet when visiting the groomer. The pleasant experience will encourage your pet to enjoy grooming.
PET BONDING: Grooming your pet at home is a way to form a deeper emotional bond with your pet. Using Hydra Luxury Care during bath time can strengthen the relationship you have with your pet. Enjoy playing with your sweet pet while they get fresh.
PET-CARE SHAMPOO FORMULA: Oatmeal is soothing to the skin and helps reduce shedding while detangling hair and fur. Our oatmeal shampoo for dogs and cats also contains grapeseed oil, which keeps hair and fur soft and smooth. The scent is long lasting.
🐾 RETURN & REFUND POLICY – ROMS N RAKS
We value your trust and want to provide you with the best shopping experience. Since shampoos,Conditioner & Spray's fall under personal care and hygiene products, our return policy for these items is different from other products.
1. No Returns for Opened/Used Products
Once a shampoo bottle is delivered, it cannot be returned or refunded if it has been opened or used, due to hygiene and safety reasons.
2. Eligible Return Cases
You may request a return or replacement only in the following cases:
Damaged Product– If the shampoo bottle is received in a leaked, broken, or damaged condition.
Missing Items – If any item from your shampoo order is missing.
Incorrect Item Delivered – If you receive a shampoo that is different from what you ordered.
3. Return Request Process
* Notify us within 24 hours of delivery through email/WhatsApp/customer support.
* Share photos/videos of the damaged, missing, or incorrect product(s).
* Our support team will review the request and confirm eligibility.
4. Resolution
* If approved, you will need to return the product in its original packaging
* Once we receive and verify the returned product, we will process your refund to the original payment method within 3–5 business days.
* In case of missing or incorrect items, a replacement will be shipped at no additional cost.
Disclaimer: Product images are for illustration only. Please refer to the actual product’s packaging for batch number, manufacturing information, and expiry details.
