The Hydra Moisturizing Conditioner is ideal for daily use in the professional grooming salon or groomers and handlers competing. The signature fragrance and ultra-hydrating formula assists in promoting healthy coat growth, enhancing natural shine, assisting in the removal of dead undercoat, and soothing dry itchy skin. The Hydra Moisturizing Conditioner is formulated for professional use on both dogs and cats and contains grape seed oil and oat extract to moisturize and soothe the skin and coat while providing shine and softness. The unique properties of this conditioner make it easier to rinse and allow for faster drying of the coat. This is a professional product designed by groomers for groomers and is suitable for all breeds of dogs and cats.
🐾 RETURN & REFUND POLICY – ROMS N RAKS
We value your trust and want to provide you with the best shopping experience. Since shampoos,Conditioner & Spray's fall under personal care and hygiene products, our return policy for these items is different from other products.
1. No Returns for Opened/Used Products
Once a shampoo bottle is delivered, it cannot be returned or refunded if it has been opened or used, due to hygiene and safety reasons.
2. Eligible Return Cases
You may request a return or replacement only in the following cases:
Damaged Product– If the shampoo bottle is received in a leaked, broken, or damaged condition.
Missing Items – If any item from your shampoo order is missing.
Incorrect Item Delivered – If you receive a shampoo that is different from what you ordered.
3. Return Request Process
* Notify us within 24 hours of delivery through email/WhatsApp/customer support.
* Share photos/videos of the damaged, missing, or incorrect product(s).
* Our support team will review the request and confirm eligibility.
4. Resolution
* If approved, you will need to return the product in its original packaging
* Once we receive and verify the returned product, we will process your refund to the original payment method within 3–5 business days.
* In case of missing or incorrect items, a replacement will be shipped at no additional cost.
Disclaimer: Product images are for illustration only. Please refer to the actual product’s packaging for batch number, manufacturing information, and expiry details.
