Doggy Potion Mixing Bottle

🐾 Return & Refund Policy – Roms N Raks

We value your trust and want to provide you with the best shopping experience. Since shampoos,Conditioner & Spray's fall under personal care and hygiene products, our return policy for these items is different from other products.

1. No Returns for Opened/Used Products

    Once a shampoo bottle is delivered, it cannot be returned or refunded if it has been opened or used, due to hygiene and safety reasons.

2. Eligible Return Cases
   You may request a return or replacement only in the following cases:

   Damaged Product– If the shampoo bottle is received in a leaked, broken, or damaged condition.
   Missing Items – If any item from your shampoo order is missing.
   Incorrect Item Delivered – If you receive a shampoo that is different from what you ordered.

3. Return Request Process

   * Notify us within 24 hours of delivery through email/WhatsApp/customer support.
   * Share photos/videos of the damaged, missing, or incorrect product(s).
   * Our support team will review the request and confirm eligibility.

4. Resolution

   * If approved, you will need to return the product in its original packaging
   * Once we receive and verify the returned product, we will process your refund to the original payment method within 3–5 business days.
   * In case of missing or incorrect items, a replacement will be shipped at no additional cost.

Disclaimer:  Product images are for illustration only. Please refer to the actual product’s packaging for batch number, manufacturing information, and expiry details.