Natural Scents Lemongrass & Verbena Shampoo is a sulfate free dog shampoo fortified with organic baobab protein that comes from the fruit of the Tree of Life. It is formulated just for your pet with the finest natural fragrances, and instantly hydrates, moisturizes, and rejuvenates your dog’s skin. Our Natural Scents Shampoo nourishes hair from the roots to the tip, helping with heat protection and damage recovery, and has no xanthan gum thickener added, allowing for a quicker foam and rinse time. Natural Scents Lemongrass & Verbena Pet Shampoo is safe to use with topical flea and tick treatments, is 100% biodegradable, and is safe for puppies and kittens. Our shampoo may be diluted with up to 6 parts water.
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RETURN & REFUND POLICY
We value your trust and want to provide you with the best shopping experience. Since shampoos,Conditioner & Spray's fall under personal care and hygiene products, our return policy for these items is different from other products.
1. No Returns for Opened/Used Products
Once a shampoo bottle is delivered, it cannot be returned or refunded if it has been opened or used, due to hygiene and safety reasons.
2. Eligible Return Cases
You may request a return or replacement only in the following cases:
Damaged Product– If the shampoo bottle is received in a leaked, broken, or damaged condition.
Missing Items – If any item from your shampoo order is missing.
Incorrect Item Delivered – If you receive a shampoo that is different from what you ordered.
3. Return Request Process
* Notify us within 24 hours of delivery through email/WhatsApp/customer support.
* Share photos/videos of the damaged, missing, or incorrect product(s).
* Our support team will review the request and confirm eligibility.
4. Resolution
* If approved, you will need to return the product in its original packaging
* Once we receive and verify the returned product, we will process your refund to the original payment method within 3–5 business days.
* In case of missing or incorrect items, a replacement will be shipped at no additional cost.
